Help

Technical Questions

• I'm having problems with your site. Why?
• Can I improve the resolution and color of images on your site?
• I put products in my shopping cart or quote list, but it says it is empty. Why?
• How do I set up cookies on my browser?

I'm having problems with your site. Why?

The most common problems accessing our site are due to the version or settings of your browser.

In order for our site to function properly, we require the use of one of the following versions of browser: Netscape version 4.0 or higher, Internet Explorer version 4.0 or higher, AOL version 4.0 or higher.

You can usually check the version of the browser you are using by clicking on the item "About…" under the "Help" icon. Additionally, "Cookies" must be enabled on your browser.

Other browsers not listed above may work properly if they are SSL-compliant and can accept Cookies.

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Can I improve the resolution and color of images on your site?

Due to the wide variety of settings and capabilities of individual monitors, it is sometimes difficult to display the exact color and details of a particular product.

If you are unhappy with the quality of the images on your browser, you may want to adjust the resolution of the monitor or the number of colors it displays. Information on modifying these parameters can be found in the monitor's documentation.

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I put products in my shopping cart or quote list, but it says it is empty. Why?

We use Cookies to keep track of the items you add to your Shopping Cart or Quote List. If after adding an item, your receive the message "Cart Empty", you probably have Cookies turned off on your browser.

Cookies are very small text files placed on your hard drive (with your permission) by a web page server. They serve as your identification card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you.

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How do I set up cookies on my browser?

Each browser has its own unique process for enabling Cookies. The simplest way to learn how to enable Cookies on your browser is to use the browser's "HELP" function and search for Cookies. A step-by-step guide to enabling Cookies can usually be found there.

Once you have enabled Cookies, you will need to exit and reenter our site for the Cookie to take effect.

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